Care home operations

Everything your home runs on, in one place.

Scheduling, resident records, medications, compliance and family updates — for residential and assisted living homes, from one resident to a hundred.

One price, every feature BAA signed with every customer Hosted in the United States
The usual setup

Three apps and a binder.

Most homes this size run a scheduling app, a care record, a folder of certifications and paper for the rest. Each one is fine on its own. None of them know about each other.

Scheduling app Knows who is working

Doesn't know a carer's medication certification expired on Friday.

Care record Knows the residents

Doesn't know who was actually on shift when the note was written.

Shared drive Holds the certificates

Tells nobody that three of them lapse next month.

Paper and group texts Everything else

The MAR, the incident log, the family updates. Nothing searchable at 9pm.

One system

A shift, start to finish.

Each of these touches a different part of the software. In HeedSync they touch the same records, so nobody re-types anything and the trail is already there when you need it.

07:00

Medication round

Doses are signed off on the eMAR as they're given. A missed dose raises a variance instead of a blank square nobody notices until Friday.

10:30

A photo for a family

Posted to the family portal and seen that morning, rather than promised on the phone and forgotten.

14:00

Someone calls in sick

The shift is posted open. Staff who are qualified and not already over hours can pick it up from their phone.

19:40

A fall in the hallway

Logged as an incident with who was present and what was done. The record is written once and can't be quietly edited later.

Month end

Statements and timesheets

Resident statements come from the rates already on file. Timesheets come from the clock-ins already recorded.

What's included

All of it, in every plan.

There are no tiers and no feature matrix. A six-resident adult family home gets the same software as a ninety-resident operator.

Resident care

  • Resident profiles and diagnoses
  • Medications and the MAR
  • Doctor visits and follow-ups
  • Emergency and family contacts
  • Beds, rooms and occupancy

Staff operations

  • Shift scheduling and open-shift pickup
  • Clock in, clock out, timesheets
  • Time off requests and coverage
  • Staff documents and files
  • Certification tracking and expiry alerts

Compliance and training

  • Activity log of every record change
  • Incident records
  • Training assignments and completion
  • Performance reviews
  • Role-based access across four staff tiers

Family and communication

  • Family portal
  • Staff messaging
  • Shared calendar
  • Photo updates for families

The business side

  • Resident statements and rate history
  • Resident funds and wallets
  • Vendors and maintenance tickets
  • Reporting across every home
Pricing

Priced by residents, not by features.

No per-home fee, no charge per staff account, nothing locked behind a higher plan. Your band follows your census and moves on its own.

1–6 residents
$149per month

Adult family homes and single-house operators.

17+ residents
$12per resident, per month

Minimum $279. Above 100 residents, agreed with you.

HIPAAWe are a business associate and sign a BAA with every customer.
Role-based accessFour staff tiers, checked on the server, not hidden in the screen.
Audit trailRecord changes are logged with who made them and when.
US hosting, no AIYour data stays in the United States and never trains a model.
Next step

Ready to get in sync?

Thirty minutes, your own home as the example, and a straight answer on whether HeedSync fits. Tell us your resident count and we'll come prepared.