Every feature HeedSync has is in every plan. You pay for the number of residents in your care — nothing per home, nothing per module, no seat count.
Your band follows the number of residents in your care during the billing period. Move up or down as your census changes — there is nothing to upgrade and nothing to unlock.
Adult family homes and single-house operators.
Small assisted living and multi-house agencies.
Minimum $279 per month. Above 100 residents, pricing is agreed with you.
Count every resident in your care across all homes. Staff and homes are not counted.
There is no feature matrix on this page because there is nothing to compare. A six-resident adult family home gets the same software as a ninety-resident operator.
These involve work outside the platform — another company's system, your old data, your brand. Everything else is in the band price.
We move residents, staff, certifications and medication lists out of your current system or spreadsheets, and check them with you before go-live.
Included to 16 residents · from $500 aboveOur pharmacy connection. Prescriptions arrive from your pharmacy straight into the MAR, so staff stop transcribing from paper. We are working with pharmacy software vendors on this and will not sell it before it works.
Join the waiting listHeedSync under your own name, logo and colours for staff and families. Suited to agencies and management companies running homes for other owners. Your own web address is in development — ask us about timing.
Quoted per organizationMost operators this size run three to five separate tools, and none of them reconcile. Ask what you pay for each line below, then compare the total.
| What you need | How it's usually done | In HeedSync |
|---|---|---|
| Resident records and care notes | A care-record subscription, or paper binders | |
| Medication administration | Paper MARs, re-typed from the pharmacy | |
| Shift scheduling | A separate scheduling app, billed per employee | |
| Time and attendance | A punch clock or a second app | |
| Certifications and training records | A spreadsheet somebody remembers to update | |
| Keeping families informed | Group texts and phone calls | |
| Proving it to a surveyor | Pulling paper from several places at once |
Every resident in your care at any point during the billing period counts once, across all your homes. If a resident moves in on the twentieth, they count that period. Your band is set from that count, and it moves on its own when the count changes — you do not have to tell us or change a plan.
No. One price covers every home in your organization and every staff account in it. A three-house agency with twelve residents pays the same as a single house with twelve residents.
We do not run a self-serve trial, because software holding resident records should not be abandoned halfway with the data stranded in it. Instead we walk you through the platform using your own home as the example, and if you want to go further we set up your organization with you.
You move down a band at the next billing period, automatically. There is no minimum term on monthly billing. Annual billing is a twelve-month term at the band you started in, and we true it up at renewal.
Yes, with every customer, before any resident data goes in. HeedSync is a business associate under HIPAA and the agreement is available on request.
In the United States, on Google Cloud, encrypted in transit and at rest. Your data is not sold, not shared with other customers, and not used to train artificial intelligence models — HeedSync does not run resident data through an AI service at all.
No. Support is in the band price for every customer. Larger operators get a named contact and a phone number rather than a different level of care.
Thirty minutes, your own home as the example, and a straight answer on whether HeedSync fits. Tell us your resident count and we will come prepared.
Or reach us directly — support@heedsync.com · +1 (920) 742-3534